We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, with tags and packaging intact. Refunds are processed within 14 days after inspection and issued to the original payment method.
- Return Shipping: Customer responsibility (unless the return is due to our error)
- Restocking Fee: None
- Damaged/Incorrect Items: Report within 30 days for a replacement or full refund
- Cancellations: Allowed within 24 hours if not yet shipped
- Undeliverable Packages: Re-shipping costs are the customer’s responsibility
…… View our full policy here: primflora.com/policies/refund-policy